10 Lead Magnet Ideas for Customer support setup

A 14-day rollout blueprint designed for SMBs launching or scaling customer support. Includes a channel setup guide, escalation paths, starter templates, and a concise quick-start guide to reduce setup time and drive early adoption.

An AI-powered wrapper that creates tailored standard operating procedures based on your product category, common issues, and communication channels. It delivers ready-to-use agent guidance and workflows, dramatically reducing setup time and ensuring consistent handling across channels.

Tool that converts existing FAQs and product docs into a publish-ready knowledge base with 50 Q&A pairs, clear categories, and SEO-friendly titles. It enables you to deploy a self-serve help center quickly, improving first contact resolution and customer satisfaction.

A vetted library of 100 ready-to-use response templates for emails, chats, and calls, tailored to common inquiries, complaints, refunds, and follow-ups. Includes tone guidance and channel-specific notes to speed agent replies and improve consistency.

A step-by-step decision tree and escalation matrix to triage and route tickets to the right queues with SLAs. Comes with ready-to-use templates and a visual flow to improve first-contact resolution and agent efficiency.

Google Sheets/Excel dashboard pre-built with key SMB support metrics (FRT, AHT, CSAT, FCR, backlogged tickets). Includes automatic calculations and a 2-page guide to interpret and act on data to boost service quality.

A lightweight tool to design an escalation matrix with severity levels, owners, and time-bound SLAs. Includes a downloadable CSV and a two-page policy guide to prevent bottlenecks and ensure timely responses.

A printable 2-page checklist outlining essential tech, policies, and workflows to launch a basic help desk in 7 days. Perfect for solo founders and small teams seeking a fast, low-cost kickoff.

A curated directory of recommended help desk software, chat widgets, knowledge bases, and automation tools with quick-start notes and pricing. Helps SMBs select and integrate the right stack without overpaying.

An AI wrapper pack of ready-to-use prompts to configure a basic chatbot for FAQs, order status, and returns on popular platforms. Includes a 5-step setup guide and best-practices snippet library for quick deployment.